The ultimate objective is to ensure timely delivery. Hence the timeline starts with the customer’s delivery requirements and then we calculate backwards to the starting point.
This ensures a professional dialogue about the key deadlines and consequences of missing the deadline. Often there are ways to “save” an off-track project or delivery when both parties contribute to finding a solution.
In order to keep the customer updated on the progress of the production we create a “Production Status Report (PSR)” at the beginning of any new season. The report is updated and sent regularly to the customer during the production process. If delays are occurring a brief explanation is given and root cause analyses can help clarifying the key reasons behind a delay and form the basis for a mutual problem-solving discussion between the parties in the value chain.